Terms and Conditions

Check-in and Check-out Times

Check-in is from 14:00 on the day of arrival.
Check-out is before 11:00 on the day of departure.

Booking Cancellation

The company retains the right to not provide reserved services to the client in exceptional circumstances (such as closure of the entire hotel due to organizational reasons). The client will be informed accordingly 2 (two) days before the booked date. In such case, the client is only entitled to the reimbursement of amounts already paid and is not entitled to claim the reimbursement of any damages and/or additional amounts whatsoever.

Cancellation Policy for Individual Guests

In the event of a cancellation of a reservation, the following cancellation terms apply: a reservation can be cancelled without a cancellation fee up to 48 hours before the date of arrival. For reservations cancelled from 48 to 24 hours before arrival, a cancellation fee of 30% of the total amount will be charged (the advance payment). In the event of a cancellation made later than that or in the event of a no-show, the hotel charges a cancellation fee in the amount of 100% of the paid reservation fee. Different cancellation terms and conditions apply during the high season (1 Aug – 31 Aug 2024 and 27 Dec 2024 – 2 Jan 2025), i.e. no cancellation fee is charged for reservations cancelled up to 5 days before the arrival date. For reservations cancelled between 5 days and 24 hours before arrival, the hotel charges a cancellation fee of 30% of the total reservation amount (the advance payment). In the event of a cancellation made later than that or in the event of a no-show, the hotel charges a cancellation fee in the amount of 100% of the paid reservation fee. 

Cancellation Policy for more than 10 Persons:

up to 60 days prior to arrival: 100 % of the reservation can be cancelled by the client, without penalty.

up to 14 days prior to arrival: 50% of the remaining contingent can be cancelled by the client, without penalty. Additional reductions will be charged the room rate for one night and no further charges will be made.

up to 7 days prior to arrival: 30% of the remaining contingent can be cancelled by the client, without penalty. Additional reductions will be charged the room rate for one night and no further charges will be made.

up to 3 days prior to arrival: 10% of the remaining contingent can be cancelled by the client without penalty. Additional reductions will be charged the room rate for one night and no further charges will be made. Additional reductions will be charged 100 % the room rate for reserved period.

no show: will be charged 100% of the room rate for the reserved period

Massage Cancellation

Massages can be cancelled no later than one day before the booked massage date. Otherwise, the full value of the reserved service will be charged.

Credit Card Guarantee Terms and Conditions

Payment for the total amount is made at the reception. A credit card is required as a guarantee for your reservation. Your credit card will be charged in accordance with the cancellation policy.

Smoking and Cleanliness

No smoking is allowed inside Vila Planinka. In the event of smoking, you will be charged the cost of deep cleaning in the amount of € 200. We do our best to make sure our guests are provided with clean rooms. In the event of considerable stains or damage to the hotel's property, you agree to a cleaning fee of a minimum of € 50.

Parking Facilities

Parking in the hotel's car park is at the vehicle owners' own risk – the hotel accepts no responsibility for any damage that may be caused. Hotel guests can use our car park free of charge.

Pets

Pets are not allowed in Vila Planinka.

Prices

All prices are inclusive of VAT. The tourist tax in the amount of €2.50 per person per day is not included in the price. A hearty buffet-style breakfast is included in the room price.

For further information, please email unplug@vilaplaninka.com.

We wish you a pleasant stay!